Return Policy

Last Updated: July 25, 2025

Thank you for shopping with Merivaller. Your satisfaction matters to us, and we aim to handle order-related concerns in a fair, clear, and professional manner.

If you experience an issue with your purchase, please contact us at support@merivaller.com with your order number and the email address used at checkout so our support team can review your request efficiently.

General Return Policy

All items purchased from Merivaller are considered final sale. We do not accept returns or exchanges unless the item has a confirmed quality issue, arrives damaged, or you receive an incorrect product.

Please review your order details carefully before completing your purchase. Once an order is placed and processed, it may not be eligible for return or exchange unless it meets the approved exception conditions described below.

Damaged, Defective, or Incorrect Items

We carefully review product quality, but if your item arrives damaged, defective, or different from what you ordered, please contact our customer support team before taking any further action.

Please inspect your package as soon as it arrives and notify us within 7 days of delivery.

To help us review your case quickly, please email support@merivaller.com and include:

Your order number and order email
A clear explanation of the issue
Photos or videos showing the damaged, defective, or incorrect item

After receiving your information, our team will review the situation and provide the most appropriate solution. Depending on the case, the solution may include a replacement, a partial refund, or a full refund.

Refunds

If your refund request is approved, the refund may be issued in full or in part depending on the reviewed situation.

Approved refunds will be returned to the original payment method used for the purchase.

Refunds are usually processed within 7–12 business days. The exact time may vary depending on your bank, credit card provider, or payment service provider.

Exchanges

We do not provide standard exchange service. Exchanges are only available when an item arrives damaged, defective, or incorrect, and only after the request has been reviewed and approved by our customer support team.

If an exchange is approved, our support team will provide the next steps based on your specific order situation.

Unauthorized Returns

Please do not send any item back unless our customer support team has clearly instructed you to do so.

Returns sent without prior approval will not be accepted. For unauthorized returns, we may be unable to provide a refund, exchange, or other resolution.